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All products are made by us based on your order.
We try to deliver as high quality as it's possible.
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Everything you need to know about the delivery of your order – deadlines, costs, couriers, and support.
The information displayed in the cart when placing an order indicates the estimated day around which the shipment will leave our company. Our production works dynamically – we are constantly accelerating processes, which is why we often manage to ship the package up to a week before this deadline.
ImportantFor more complex or labor-intensive projects, minor delays may occur. If your product is needed for a strict, specific deadline (e.g., an event, match, fixture), please be sure to inform us by entering a specific date in the notes when placing your order or directly after placing it by contacting us via contact@ultras1312.com!
Below you will find automatically updated data from the last twenty shipments we have sent to your country using your chosen method.
| Shipment type / Region | Minimum time | Maximum time | Average delivery time |
|---|---|---|---|
| Standard Shipments | 7 Days | 14 Days | 9 Days |
| Express Shipments | 1 Days | 2 Days | 1 Days |
| Oversized / Pallet Shipments (Raben) | - | - | - |
| Customs Clearance (Non-EU Countries) | not applicable | not applicable | not applicable |
We select transport companies to ensure your order arrives safely and on time, depending on the dimensions and destination country.
Remember to check your email inbox regularly! In case of delivery issues (e.g., address error), the courier will notify you by email.
They cover most standard parcel orders. Once the package is shipped, you will receive full details with a tracking link both from us and directly from the courier company.
Shipments to countries requiring customs formalities (United Kingdom, Switzerland, Norway, USA, and other non-EU countries) are sent via DHL.
Transport dedicated to loads with non-standard dimensions or heavy mass. Via Raben carrier, we ship:
These are carried out exclusively at the explicit request of the customer following an individual quote and payment of the price difference relative to standard shipping.
Exception!
If a specific, final deadline was agreed upon with the customer and for production reasons we are unable to complete the order sufficiently in advance – we ship the parcel via air express at our own expense to keep our word.
In extraordinary circumstances (when the courier shipping cost would be disproportionately high and the order is large or its volume prevents standard transport), we offer the option of delivering the order via our own transport or organizing a personal pickup at our headquarters by prior arrangement.
Shipments destined for islands such as Malta or Cyprus are fulfilled by default via standard post. It is possible to choose an alternative, faster air transport, however, due to its specific nature, it generates significantly higher delivery costs, which we quote individually.
Below are the price tables. Final prices are calculated in the shopping cart based on total weight, package dimensions, and destination country.
| Weight range (kg) | Price (EUR) |
|---|---|
| 0.0 - 2.7 | 12.83 |
| 2.7 - 9.0 | 16.32 |
| 9.0 - 29.0 | 25.65 |
| 29.0 - 38.0 | 41.98 |
| 38.0 - 58.0 | 51.30 |
| 58.0 - 67.0 | 67.63 |
| 67.0 - 87.0 | 76.96 |
| 87.0 - 96.0 | 93.28 |
| Weight range (kg) | Price (EUR) |
|---|---|
| 0.0 - 1.9 | 20.46 |
| 1.9 - 4.9 | 35.62 |
| 4.9 - 5.9 | 46.53 |
| 5.9 - 6.9 | 50.03 |
| 6.9 - 7.9 | 53.32 |
| 7.9 - 8.9 | 56.50 |
| 8.9 - 9.9 | 59.89 |
| 9.9 - 10.9 | 86.81 |
We ensure that the ordered products reach you in pristine condition.
We use proven, highest-quality materials.
For most standard orders, we use thick, 5-ply cardboard boxes. All joints are securely taped with packing tape. To protect the contents from shifting during transit, we add fully eco-friendly packing peanuts (filler) to the box. Additionally, the package includes special protective dividers that shield products from accidental cuts with a utility knife when the customer opens the box.
Used exclusively for shipments containing light, soft, and flexible products (e.g., apparel, single textile materials) that are in no way at risk of mechanical damage from crushing or dropping.
They provide complete waterproofing and protection against dirt during transit.
Full discretionPackages do not reveal their contents on the outside - we do not use branded tapes or corporate packaging. This ensures complete discretion when you want to surprise someone or plan to ship the order directly to your customer. In the latter case, please let us know as well - we will ensure the order does not contain our tags or logos.
Click on a question to expand the detailed instructions.
If you have an event or deadline by which you absolutely must receive the ordered products:
First and foremost, you will receive a notification at the email address provided in the order — it will include your tracking number, the courier company used, and a link to track your package.
If you are worried that the email got lost, ended up in the SPAM folder, or that you entered an incorrect email address — no problem. You can check the status on our website via the link starting with https://ultras1312.com/st/ or https://ultras1312.com/order/ — it should contain your unique token and order number. If you don't have this link, don't worry — email us at contact@ultras1312.com so we can resend it and/or update your email address in the system. We will perform a verification to ensure you placed the order and provide you with all details.
ImportantPlease always try to include your order number in the subject line or at least within the message body.
Please start by waiting 2-3 business days. Minor, temporary manufacturing delays can occur depending on current machinery load and order complexity.
If you still haven't received a shipping confirmation after these 3 days:
We will promptly check the production status, find out what is happening with the order, and provide you with the earliest possible dispatch date.
In this case, follow these steps:
ImportantPlease respond within a few days. If you delay reaching out for more than a week after the package is stalled, locating lost goods in massive courier warehouses becomes much harder or even impossible. We do not personally monitor every package — we rely on your cooperation and vigilance!
If at the moment of delivery you notice that the box has holes, is badly cracked, crushed, or has been resealed with the courier company's repair tape:
With this evidence (damage report, photos, or video), we will easily handle the matter for you. Send all the details to contact@ultras1312.com. We will file an official claim with the carrier and immediately offer you a satisfactory solution or express reproduction of the missing/damaged items!
We understand your concern, but don't worry — we will resolve this efficiently:
Human errors during packing are extremely rare, but they do happen. We have full video monitoring of our packing stations. We will check the footage of your order being packed. If we discover a mistake on our part, we will immediately ship the missing item at our expense or — if your timeline is not urgent — find another suitable solution for you (e.g., a discount or refund).
Yes, but time is of the essence. If your order has not yet been handed over to the packing department, we can easily change the address in our system. Email us as soon as possible at contact@ultras1312.com with your order number and the new address.
If the package has already been dispatched and a waybill generated, the fastest method is to change the address (reroute the package) using the courier's tools (e.g., the DPD Mobile or UPS My Choice app), links to which can be found in the shipping notification email.
Typically, couriers make two delivery attempts to the specified address on business days. In case of absence, the package may be redirected to the nearest pickup point (e.g., DPD Pickup or UPS Access Point), where it will usually hold for pickup for 3 to 7 calendar days. Please contact the courier company to coordinate a convenient delivery, because after this period, the shipment will be returned to the sender, and re-shipping will require an additional fee.
Information regarding the pickup location and deadline can be found in the email notification, SMS, or on a physical calling card left by the courier.
Yes, for shipments to countries outside the EU (e.g., United Kingdom, Switzerland, Norway, USA), the package is subject to customs procedures. You pay for the order in net amount, and you must settle the VAT and customs duties in your delivery country. To ensure a smooth process, we provide the courier company with all necessary documentation.
These costs are the buyer's responsibility and are collected directly by the courier company (DHL) on behalf of the customs office prior to delivery. We have no control over these fees, as they depend entirely on your country's regulations.
Don't worry about the paperwork — DHL will guide you through the entire process, sending all required information and payment details to the email address provided in your order. Note that the shipping fee you pay upfront covers the entire customs clearance service fee (conducted by DHL).
If your earlier order hasn't been packed and shipped yet, there's usually no problem combining them!
Email us immediately at contact@ultras1312.com, providing both order numbers. We will recalculate and refund part of the second shipping cost (depending on the total weight), provided the total dimensions or weight do not require us to use two separate boxes.
First and foremost — try to avoid this, as it generates unnecessary re-shipping costs.
ImportantTry to prevent the shipment from being returned. It is not the case that if the courier misses you, they immediately ship it back to us. Couriers make two delivery attempts, the tracking link provides real-time updates, and if an issue occurs, the courier company usually waits several days for your response. Keep in mind that couriers are not required to call you, but courier companies are required to inform you about issues via the email address you provided.
